Help & Support
How can we help?
Tell us what happened. Include your account ID and a creation ID or receipt reference when relevant.
Email Supportsupport@aiyai.app
Opens your email app with a draft you can review before sending. If no email app is configured, use the address above.
Generation issues
Open My Creations to check progress. If a creation fails or stays stuck, send its creation ID and the time it started to support.
Credits and PRO
If a payment succeeded but your credits or PRO access are missing, contact us with the receipt reference. Do not purchase again to fix the same payment.
Sign-in help
Use the same sign-in provider connected to your AIYAI account. Your creations are tied to that user ID.
Frequently asked questions
My creation is taking longer than expected. What should I do?
Check My Creations before starting the same request again. If it remains processing or shows an error, email support with the creation ID, approximate start time, and a screenshot of the error.
My image upload does not work. What can I try?
Try a clear JPG, PNG, or WebP image with one visible person, and check your internet connection. If the problem continues, tell us your device and browser. Only attach a photo if you are comfortable sharing it with support.
I paid but my credits or PRO access have not appeared.
Confirm that the payment completed and that you are signed in to the account used at checkout. Contact support with your account ID and payment receipt reference if the balance or plan is still incorrect. Never send full card details.
How do I manage or cancel PRO?
For web PRO, email support@aiyai.app to request cancellation of renewal. Include your account ID or purchase receipt. Support will verify the account and confirm when renewal is off. Paid access may continue until the current period ends. App Store subscriptions are managed through Apple. This page does not cancel a subscription automatically.
Email support to cancel renewalI cannot sign in or I see a different account.
Use the same Google or Apple account you originally connected to AIYAI. If you still cannot access your purchases or creations, contact support. Do not share your password or verification codes.
How do I save a finished creation?
Open My Creations and choose the finished image or video. On supported phones, use Save to Photos and choose Save Image or Save Video in the device menu. Other browsers use Download. If saving fails, include the creation ID and your device and browser when contacting support.
Keep your information safe
Never send passwords, verification codes, full card details, or photos you do not want to share. You choose what to include in your support email.